Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains when IMEIGSX ("we", "us", or "the Service") credits or refunds charges for IMEI / GSX checks, diagnostics, API orders, and related digital services on imeigsx.com and via @imeigsx_bot.

It complements our Terms of Service — Refunds. By placing an order, you agree to this Policy.

2. Order validation & technical integrity

• Invalid identifiers: an incorrect or logically invalid IMEI / serial number is rejected before processing. No service fee is charged for a rejected pre-processing order.
• Service mismatch: if an order is accepted but the identifier does not match the selected service (for example, a Samsung IMEI submitted to an Apple GSX service), no refund is due once processing has started.
• Your responsibility: you must select the correct service and provide the correct IMEI / serial. Always read the service description before submitting.

3. Automatic credit for unfulfilled orders

• If an order is not fulfilled (status rejected or cancelled), funds are automatically returned to your internal account balance.
• Successfully completed orders are non-refundable once the report or result has been delivered.
• Refunds to the original payment method (crypto, card provider, Telegram Stars, etc.) are available only in exceptional cases at the administration’s discretion.

4. Guaranteed protection — no info, no charge

If the system processes a request for a valid IMEI / serial and no information is found in the official / provider databases for that check, the fee is not charged — or is credited back to your balance instantly.

5. Non-refundable scenarios

No refund (including balance credit) is provided when:

• The report was generated successfully but shows a status you did not expect (for example Blacklisted, iCloud ON, MDM locked, FMI ON, carrier locked).
• You provided a valid IMEI that belongs to a different model or device than you assumed.
• Automated report delivery has completed and the result was sent to your client cabinet, dashboard, Telegram bot, or API response.
• You selected the wrong service for a valid identifier after processing has started (see validation above).

An unexpected or “negative” device status is still a fulfilled check result — it is not a failed service.

6. Balance top-ups

• Payment for services is made by topping up your internal account balance.
• Balance top-ups are generally non-refundable in monetary form. Unused balance remains available for future orders on the Service.
• Exceptions (chargebacks for proven payment errors, duplicate top-ups, etc.) are handled case-by-case by support.

7. Disputes & how to request a review

All refund-related disputes are resolved through customer support. When contacting us, include:

• Order ID (or Telegram / API reference)
• IMEI / serial used
• Service name
• Why you believe a credit is due

We review provider status logs before adjusting a balance. Abuse, repeated chargebacks, or fraudulent payments may result in account suspension under the Terms of Service.

8. Contact Us

For refund or cancellation questions: